Privacy Policy
 

Effective Date: 01/01/2026
 

AmericanCross (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the AmericanCross mobile application, website, and related services.

By using AmericanCross, you agree to the collection and use of information in accordance with this Privacy Policy.
 

1. Information We Collect

We may collect the following categories of information:
 

a. Personal Information
Full name
Email address
Phone number
Account credentials
Profile information you voluntarily provide
Professional or business information related to use of the platform

b. Usage Data
App interactions and activity
Requests, responses, actions, and feature usage
Session logs and analytics data
Preferences and engagement metrics

c. Device Information
Device type and model
Operating system
App version
IP address
Browser type (if using web services)
Crash reports and technical diagnostics

d. Notifications Data

If notifications are enabled, we may collect and store device tokens or identifiers to send updates and alerts.
 

e. Communication Data

When using in-app messaging features:

Messages exchanged between users (clinics and therapists)
Message timestamps and delivery status
Reports submitted by users regarding conversations or behavior

2. How We Use Your Information

We use your information to:

Provide, maintain, and operate the platform
Create and manage user accounts
Authenticate users and secure access
Connect clinics and therapists through staffing requests
Enable in-app communication between users
Improve features, functionality, and user experience
Send service-related communications and notifications
Provide customer support
Detect fraud, abuse, or unauthorized activity
Review reported content for safety and compliance
Comply with legal obligations

3. User Communication & Safety

AmericanCross provides in-app messaging features that allow clinics and therapists to communicate regarding staffing requests.

To maintain a safe and professional environment:

Users can report inappropriate behavior or content directly within the app
Reports are reviewed internally by our team
We may take action where necessary, including restricting access or investigating accounts

We may store and review messages and reports for:

Moderation and safety purposes
Service improvement
Compliance with applicable laws

All communication is intended strictly for professional use within the platform.
 

4. Push Notifications

If you opt in, we may send push notifications related to:

Staffing request updates
Acceptances or declines
Chat messages and communication alerts
Schedule reminders
Important account notifications
Security alerts

You may disable push notifications at any time through your device settings.
 

5. SMS Messaging

If you provide your mobile phone number and opt in, we may send SMS text messages related to your use of the AmericanCross platform, including:

New staffing requests
Request confirmations
Request declines
Schedule reminders
Shift updates
Account alerts
Security or verification notices

Message frequency may vary depending on your account activity and platform usage.

Message and data rates may apply depending on your wireless carrier plan.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP or contact us at Recruitment@americancross.co
.

Consent to receive SMS messages is not a condition of purchase.
 

6. Data Sharing and Third-Party Services

We do not sell your personal information or share personal data for cross-context behavioral advertising.

We may share limited information with trusted third-party service providers strictly as necessary to operate the platform, including:

Authentication providers (such as Supabase Auth)
Database and backend infrastructure providers
Cloud hosting providers
Notification and communication service providers
Analytics or technical support vendors

These providers may process data only on our behalf and only for authorized business purposes.

We do not share your personal information with third parties for their own marketing purposes.
 

7. Data Retention

We retain information only for as long as reasonably necessary to:

Provide and maintain the service
Preserve account functionality
Resolve disputes
Enforce agreements
Comply with legal obligations

Communication data (including messages and reports) may be retained for moderation and safety purposes.

When you delete your account, we will delete or anonymize your personal information unless retention is required by law.
 

8. Data Security

We use commercially reasonable and industry-standard safeguards designed to protect your information, including:

Secure servers
Encrypted communications where appropriate
Access controls
Monitoring and security practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
 

9. Your Rights and Choices

Depending on your location, including California, the European Economic Area, or other jurisdictions, you may have additional privacy rights under applicable law.

Depending on applicable law, you may have rights to:

Access your personal information
Correct inaccurate information
Update account details
Request deletion of your account
Opt out of certain communications

Users may request permanent account deletion directly inside the app settings or by contacting us.
 

10. Children’s Privacy

AmericanCross is not intended for children under the age of 13, or any higher minimum age required by applicable law. We do not knowingly collect personal information from children.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, the revised version will be posted with an updated Effective Date.

Your continued use of the platform after updates become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

AmericanCross
Email: Recruitment@americancross.co

Website: https://www.americancross.co